Frequently Asked Questions
Here at Always Sparkly Home, we are committed to your complete satisfaction! We strive to offer the most consistent, reliable, and affordable house cleaning services to your neighborhood. That being said, we prepared some answers to our most frequently asked questions for your convenience.
We hope it will help you answer your questions or concerns. In case you don’t see the answer to your question, feel free to contact us.
Why should I trust Always Sparkly Home?
With over 30 years of experience, our high standards created long-lasting relationships with families just like yours.
Who do you hire to clean my home?
Our cleaning team arrives on time and in uniform with everything they need to clean your home. You can take comfort in knowing our maids receive a thorough background check and are fully insured.
What do you not clean?
Unless otherwise required, we don’t typically:
- Clean toys
- Clean the inside of your fireplace
- Pick up clutter
- Clean your iron
- Do laundry
- Wash dishes
Do you bring cleaning equipment?
We provide all the necessary cleaning supplies and equipment to our cleaning technicians.
If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.
What if I need to reschedule a service?
From the very beginning, we will work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you.
If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.
Do you always send the same housecleaners?
We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible.
If a member of your team is absent, we’ll do our best to find the most suitable replacement.
What should I do before you arrive?
To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean.
What time does your team arrive?
Our working hours are from 8 am to 5 pm during which we work to meet all clientscleaning requirements.
While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience.
What if I am not happy with your cleaning?
During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests.
However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee.
We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.
Where can I leave a review of your service?
We value our customers’ opinions and it’s our customer feedback that has helped us become the best home cleaning company in the industry.
You’re welcome to share your thoughts about our services on our official Facebook page.
Can I tip your housecleaners?
While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year.
Are you okay with pets being in the home during a cleaning service?
Yes, we’re proud to be a pet-friendly company.
If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional house cleaners.
If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.